Smartlook is the session recording and user behavior analytics tool for understanding how website visitors and mobile app users do what they do. It extends capabilities with heatmaps, session replays, and event tracking that make the service great for UX optimization and troubleshooting.
Its interface is pretty intuitive, though it sometimes can get a bit slow on the platform when dealing with big data
Its free plan is also not as extensive as those on offer by competitors. Some users also complain that the inability to easily integrate Smartlook with higher-order analytics tools or custom-built platforms reduces scalability for large organizations.
Review
Summary
Smartlook is an out-of-the-box, user-friendly analytics tool that offers insight into real user behavior through session replays and heatmaps but might show its weaknesses in case of a heavy load of data or advanced integration needs.
Best For: Small to medium businesses focused on UX improvement.
Drawback: Poor scalability and poor integration options for bigger organizations. High price.
